Prescriptions
Requesting your repeat prescriptions
There are three ways:
By Phone
Contact reception after 10am, Monday to Friday, 02837521400.
Online
Register for Patient Access by bringing ID to reception to request repeat scripts online. This service is for patients 18+. See the information provided below.
On Paper
Write your request clearly and place it in the wooden box located inside the main door (blank forms are provided).
Acute Medications
These are medicines or items required for short-term medical issues—for instance, a cream needed only when a skin condition flares up. They are not intended for long-term use.
You can request acute prescriptions by calling the reception team; please note that these cannot be ordered through our online system.
If you have not been prescribed this medication previously, you will likely be asked to schedule a telephone or face-to-face consultation. Acute prescriptions are provided at the doctor's professional discretion, following strict safety and clinical governance guidelines.
Many acute requests concern items that can be purchased affordably over the counter or obtained for free via the 'Pharmacy First' scheme at your local chemist. We encourage you to consult your community pharmacist before contacting the surgery for these items.
Repeat Medications
These consist of items that a doctor has approved and added to the 'repeat' section of your clinical records. This list includes medications you are expected to take regularly on an ongoing basis.
Please note that not all medications are suitable for the repeat list, even if you require them regularly. This includes controlled drugs, antibiotics, or medications requiring closer monitoring due to potential side effects.
You should generally place your request when you have approximately 5 to 7 days of your current supply remaining.
Registering for Patient Access
You can now order repeat items and book a limited selection of appointments using the website 'Patient Access'.
This service is available for patients aged 18 and older.
To begin, please visit our reception desk with valid identification to collect your unique linkage key and PIN. You can then register on the Patient Access site.
To assist you with the registration process, we have produced a walkthrough guide—click the link below to download it.
We manage hundreds of requests every day. Please allow 2-3 working days for your prescription to be safely prepared and issued.
1. Request submitted by telephone, online, or paper form
2. Request is processed by our practice administration team
3. Request is clinically reviewed and authorised by a GP
4. Documentation is printed, checked, and signed manually
5. Staff organise scripts for your nominated pharmacy
6. The pharmacy collects the authorised prescription
7. The pharmacist dispenses and prepares your item
8. Your medication is ready for collection at the pharmacy