We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
A patient has the right to
- Be treated courteously and with respect for your privacy, dignity, and religious and cultural beliefs.
- Receive care and treatment on the basis of need.
- Be given clear information about any treatment or care proposed.
- Give or withhold your consent to medical or other care and treatment.
- Choose whether or not you wish to take part in research or student training.
- See any reports made for insurance or employment purposes.
- Have access to your medical records, subject to limitations in the law, and know that those working in the NHS are under legal duty to keep the contents confidential.
- A health check on joining the practice for the first time
A patient has responsibility to
- Treat the practice staff courteously and with respect.
- Keep appointments made or notify the practice as soon as possible if you are unable to attend.
- Make more than one appointment if more than one person needs to be seen. . Whenever possible attend the surgery rather than ask for home visit.
- Be patient if appointment times are running late – please remember it may be you who needs extra time on another occasion.
- Be prepared to see another doctor in the practice when your usual doctor is unavailable
- Not to expect a prescription at every visit, many illnesses are short term and do not require medication.
- Order repeat prescription at least 24 hours before it is needed.
